Tried to add Easy Roam on self serve and this message came up "Your plan is not eligible to be changed at this time" what do I do now?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Photo of Marianne Collier Moreau

Posted 9 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 96,970 Points 50k badge 2x thumb
Huh. Interesting. Easy Roam doesn't require you have a specific plan. You can send a private message to Koodo via Facebook Messenger or DM via Twitter and it can be looked into
Photo of Allan

Allan, Mobile Master

  • 62,050 Points 50k badge 2x thumb
Did you try texting ROAM to 7626?
I texted ROAM to the number specified and got a message back that it was added. But still not showing anywhere on my account
Photo of Erwin


  • 23,576 Points 20k badge 2x thumb

Hi Marianne,

I've noticed this too in my account. It should show up later on into your account as it did to mine.

Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
I can tell you that it is on your account Marianne.
thanks everyone, all sorted now, this forum is great :)