Tried to add Easy Roam on self serve and this message came up "Your plan is not eligible to be changed at this time" what do I do now?

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  • Updated 7 months ago
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Photo of Marianne Collier Moreau

Posted 7 months ago

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Goran, Mobile Master

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Huh. Interesting. Easy Roam doesn't require you have a specific plan. You can send a private message to Koodo via Facebook Messenger or DM via Twitter and it can be looked into
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Allan, Mobile Master

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Did you try texting ROAM to 7626?
I texted ROAM to the number specified and got a message back that it was added. But still not showing anywhere on my account
Photo of Erwin


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Hi Marianne,

I've noticed this too in my account. It should show up later on into your account as it did to mine.

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Bernard, Official Rep

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I can tell you that it is on your account Marianne.
thanks everyone, all sorted now, this forum is great :)