Tried calling Koodo each time over 1 1/2 hour wait we're having data issues bill issues to resolve any ideas

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of nigel hymas

nigel hymas

  • 110 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 56,916 Points 50k badge 2x thumb
Could you further explain the issues? We may be able to help out.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
You may want to consider opening a Twitter or Facebook account solely for the purpose of dealing with stuff like this. doing so may save you time in the future.
Photo of Bernard

Bernard, Official Rep

  • 75,648 Points 50k badge 2x thumb
@Nigel, this is the notification that was sent today. When you click on the link in the message you should see the the $20 1gb option. Did you try that? 

Photo of Mayumi

Mayumi, Mobile Master

  • 112,838 Points 100k badge 2x thumb
There is a link to self serve for more option in the text message. 
Connect your phone to network (data on) and login to self serve to add 1GB for $20.
(Edited)
Photo of nigel hymas

nigel hymas

  • 110 Points 100 badge 2x thumb
Thanks all for your help. I added 1 gb to the phone in question, in trying to change to a higher data plan I chose the 85 $ 4 Gb + 2 go plan to remedy the data running out, I did this on Friday when all the companies were advertising koodos 85 4+2 gb deal Black Friday sale. Did not register at time at self serve it had no data on any plans at the time. I went ahead screen shot the Best Buy deal and says existing customers as well. Now only have the 4 gb on my plan. Thought I needed to talk to someone to remedy, wanted to change my wife's plan as well.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,838 Points 100k badge 2x thumb
2GB bonus is for customers who renew/upgrade their phone and picked one of those selected plan.

This conversation is no longer open for comments or replies.