Treat existing customers better.

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  • Updated 1 year ago
I have been an existing customer for several years. I find that Koodo gives better deals and promotions to new customers than existing customers. I'm starting to think that if I want a new phone it is to my advantage to go elsewhere, since Koodo doesn't seem to give any incentives to stay as an existing customer. Maybe a reward system of some kind for loyal happy customers.
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Don Poirier

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Yeah, maybe they could do something like putting 15% of your bill aside to use for upgrading your phone...
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Chris Petersens

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There are no better deals that I could find. The one thing koodo is pretty good at that any new plans are available to existing customers as well. Phone prices are the same for all. The only difference I could find is gift cards. But most of us got that when we first joined koodo. To expect that you get it every time you buy a new phone maybe a stretch. But that's why you have your tab. I got a free phone from them already by simply using it. I owed them nothing after that. So, I don't see how they treat new customers better.
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Don Poirier

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There are always special promotions for new customers. For example last month they had double the minutes and double the data for new customers only. Why don't I have the opportunity to get in on these promotions? It's because they are for new activations only.
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EmilX

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I think you've looking at other phone companies too long. It is true that most only give these promos to their new customers but koodo has never done that. You can get them as easily as new customers.
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brad sledz

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check out the site now, and maybe edit this post. They offer waaay better deals to new customers than existing
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Timo Tuokkola, Mobile Master

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The double minutes/data plans were available to any koodo customer. All you had to do was switch to them while they were being offered.
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Ahmad

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Don, the double promo plans were available to all current customers, as well as new. You were very much able to switch. Koodo doesn't stop you from switching to a new rate plan, even if its a promotional one.

Also, you had the same opportunities when you signed up with Koodo to take advantage of any offers they had at that time. I know I did when I signed up so it makes absolutely no sense why I would be mad that other new customers are getting the exact same thing I did when I signed up.

Just look out for any new plans and if you want to switch, just head onto self-serve and go to "change your plan" and it's effective within 15 minutes, that easy! :)
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brad sledz

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wake up dude. They are giving strangers better deals on phones than people that have been paying customers for years. Please rationally explain how that makes sense. Oh, btw, all of their plans are worse than they were years ago. Try and find the 6GB for 60$ now!! And yet you defend their antics, weird
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Don Poirier

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I was looking to get the Q5 or something similar, but I have a plan that is just about $40 a month now. If I were to switch that very same plan would be closer to $65.00.
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Sophia, Mobile Master

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I'm not sure where you get that impression, Don? You definitely won't have to switch plans to upgrade your phone... with your plan you can get either the Tab Small or Tab Medium :)
If you are happy with your plan, KEEP IT :D
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Timo Tuokkola, Mobile Master

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Unless you want to sign up for tab large. Then you have to sign up for a Tab L plan. This, again, is the same for both new and existing customers.
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brad sledz

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what a joke that some people even debate that new customers are treated better. Online deals saying they give 100, 150, 200$ off a phone to a new customer. I asked for the same deal and they put 27$ on my tab. Gee, thanks. The notion that strangers don't get better deals than existing customers is just plain wrong. And the fact that this occurs shows not only how sick the phone industry in Canada is, but that people are OK with getting fisted by these companies. PLANS KEEP GETTING WORSE WHILE THE COST GOES UP!!?!
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Dan Wilson

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Brad is right. ?I have been a loyal and happy customer for many years. Back when I joined Koodo was legitimately different and better than their competitors. The prices were better, the service was better. It was like the WestJet of mobile phones. The only draw back was their limited phone choice. Now the prices are only marginally better if at all, the customer service is not what it was, and the phone choice is still limited. But the worst thing is the blatant better deals for new customers. Last week my wife's phone died. The display through no fault of hers just died. Took it to a cell repair place and they quoted $200 to fix her S4. Rather than spend that on an aging phone I got her a new one. The salesperson at Koodo admitted the phone never should have died that soon (still tab owing) but of course there was "nothing they could do". The new phone I got her had a $100 gift card with it but she couldn't have it because she was an existing customer. So the phone dying prematurely was bad enough and then that treatment on top after many years of loyalty and three lines.

When I got home and my wife took her phone out of the box there were text messages from Koodo saying her data was all used up. Turns out when they were setting up the phone they accidently used her data rather than wifi to put all her apps back in. When I went back the next day they could see what happened but had to phone Koodo to make it right. In the end they replaced some of the data which "would be enough to get her to her next billing cycle" but was significantly less than what they used. Worst thing was they talked like they were doing me a huge favour for partially correcting their own mistake...

It was the first time I have ever looked elsewhere to see what was available. My own phone is near time for replacement and I'm still weighing my options. Consider me a formerly loyal but presently disappointed customer. Go back to your roots Koodo before you're just another annoying phone company.
(Edited)