travelling to Africa

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  • Updated 1 year ago
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I am travelling to Africa for a month and I am wondering about my options. Is it possible to pause my phone for the that time to avoid being charged extra if I receive a call or text? If so, how much is does it cost? Also I don't own the phone yet and I am paying $21 every month. Would I still be required to pay for that as well even when I am not using the phone?
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Mamy

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Mamy,

If you want to put your phone in a seasonal hold you can. It's 15$/month and bassically just keeps your accounts active. If you bring your phone with you to use on wi-fi and take pictures, you will be fine.

You will still be charged the tab charge that month and will need to chose an in-market plan upon your return.

To add the seasonal hold to your account, you will need to contact Koodo. 
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Mamy

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Thanks a lot. I will be contacting Koodo.
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Robert, Mobile Master

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You can add it yourself via self-serve. No need to contact Koodo!
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Mayumi, Mobile Master

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They removed this option. So you have to call in to get it ;) 
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Tayeb A, Employee

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Indeed Mayumi, we can also add it via private message on Facebook or Twitter, if the account meets the eligibility conditions: http://koo.do/KTAdDh so it might be an alternative to calls ;)
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Mamy

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That's why I didn't see it. Thanks :)
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titaniumtux

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@Mamy, depending on where you go in Africa, assuming your Koodo phone is unlocked, you may want to pick up a sim card with a local provider for phone calls, texts and especially data.
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Mamy

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Yes that's exactly what I am planning on doing. I want to get anew expensive bill when I come back.
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titaniumtux

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Assuming you "don't" want te get a new expensive bill?
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Mamy

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Lol I definitely don't want to get an expensive bill. I'll blame this on auto correct;)
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Jan Hope

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I am curious about what kind of plan you are on for $21 per month ?
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Allan, Mobile Master

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$21/month is for paying off a phone on Tab Large. That wouldn't include the plan.
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Jan Hope

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Thanks for quick reply to my question. The reason I asked because if it would be some special Legacy Plan he could lose it forever if he add seasonal hold to his account. Some people are not aware of the consequences behind their decisions even if they were told about it up front.

Latter they are going to come back to this forum and blame Koodo for that. It is just another reminder and at the same time concern for Mamy.