Travelling (Philippines) and can't use data

  • 1
  • Question
  • Updated 3 weeks ago
Am in the Philippines and am unable to use data. Connecting to wifi however works. Resetting network settings has been unsuccessful
Photo of Joana deCastro

Joana deCastro

  • 120 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 201,104 Points 100k badge 2x thumb
Does texting or calling work?  Are you connected to a local network?
Photo of Joana deCastro

Joana deCastro

  • 120 Points 100 badge 2x thumb
Texting and calling does work. Figured out the issue though by changing mobile networks. Thanks for your help
Photo of Goran

Goran, Mobile Master

  • 100,548 Points 100k badge 2x thumb
Which phone do you have? Does either of the networks in the Phillippines pop up when you do a network search if you're not connected?
Photo of Joana deCastro

Joana deCastro

  • 120 Points 100 badge 2x thumb
When switching mobile networks data started working again. Thanks!
Photo of Dinh

Dinh, Mobile Master

  • 45,894 Points 20k badge 2x thumb
Hi Joana,
Have you got easyroam on? If you are using payperuse you also need the international roaming addons
Photo of Joana deCastro

Joana deCastro

  • 120 Points 100 badge 2x thumb
Fixed the issue by switching mobile networks. Thanks!
Photo of canucks4life

canucks4life

  • 2,078 Points 2k badge 2x thumb
Hopefully easyroam is enabled on account should of received a text...PPU International data is very expensive.