Transferring phone & number

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I have a koodo plan on a smartphone but would like to transfer this plan to a different phone which is with telus prepaid at the moment. This would mean same plan on a different phone with a different phone number (and dropping the koodo plan on the first phone). I know I'd need a new SIM card for the phone which is with telus; however, how do i cancel the plan on the koodo phone?
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s l

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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If I understand you correctly, you want to keep your plan and service with koodo but use the telus phone and phone number. The way to do this would be to unlock the phone from telus, then swap the sim from the current phone to the new phone (would only need a new sim if the current phone has no sim or one of a different size). Then port the number from telus to koodo.
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Dennis, Mobile Master

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Would you actually be able to port a number to an existing account that already has a phone number?

I did a triangular swap a while back and it was a huge headache except it had the difficulty that I wanted the old koodo number with a current plan
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Timo Tuokkola, Mobile Master

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A port request is simply a number change with the added requirement that the routing of calls has to be changed in the phone system, thus putting a number from any other provider on an existing koodo line is no problem. Swapping two koodo numbers is a much bigger problem because you cannot port a number to the same company.
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Dennis, Mobile Master

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You rock Timo
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Dennis, Mobile Master

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You can transfer (port) your Telus phone (make sure it is unlocked or works with Koodo) & number to koodo. All you have to do it tell koodo and they will do the rest.

However, moving your current Koodo plan with the old number to the new number is very tricky. On the surface the immediate answer is no this is not possible (to the avergae customer). However, technically this is possible with some effort with Koodo. You might have to call this one in and twist some arms honestly
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Yannick

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Hi there, Timo is right! To transfer your number from Telus, keep the account active and go to your Self Serve account to change your number.

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Marcus Fenix

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I don't understand why this topic is suddenly appearing in my email :S.

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