Transferring Pre-paid Balance From Telus To Koodo

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  • Updated 2 years ago
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Hello, and thank you for any help with this...  I was told when I bought my X-Power pre-paid phone from Koodo that I could transfer any unused Telus account balance (currently $17.55) from my account to my new Koodo account, along with my phone number. I filled out the information online correctly, and was able to transfer my Telus phone number over to Koodo, But my Koodo balance only shows $1.50.  Does it take a day or two for the Koodo account to reflect this $17.55 transfer?  Again, thank you for any help.
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Dennis Yorke

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Posted 2 years ago

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Sophia, Mobile Master

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Oh I haven't heard of such an offer... who said you would receive the balance back? You might have been misinformed I'm afraid :(
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Mathieu, Mobile Master

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Telus and Koodo are seperate companies. I think you or the rep might of been mistaken. You are able to transfer your Telus number but not the actual balance. 
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Dennis Yorke

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Thank you to Sophia and Mathieu for the replies.  It seems I was misinformed by the sales clerk... I did not even get  receipt when I bought the phone -- I only noticed after I got home and had to go back to the store to get one.  I'm new to smart phones, and I appreciate any help with this.
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David, Mobile Master

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The community here is great at providing support to new users. Feel free to come back if you have other questions or challenges in using you new phone.