Transferring Phone Numbers to another Phone and Retain Prepaid Plan Balance

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Can I move my existing phone number from a Prepaid Plan to another plan by another provider (Telus) and retain the prepaid Koodo balance with a new phone number? I was told by Telus that as soon as the number is removed from the account, the account is deactivated. If not, I can self serve give it a new number easily after Telus transfers the current number to the plan.
Photo of Heide Mikkelsen

Heide Mikkelsen

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,254 Points 100k badge 2x thumb
Unfortunately you cant.

If you port your number you lose the account. If you change your number you lose the number. You cant port your number and keep the account at the same time

This conversation is no longer open for comments or replies.