Transferring Phone Numbers to another Phone and Retain Prepaid Plan Balance

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  • Updated 3 years ago
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Can I move my existing phone number from a Prepaid Plan to another plan by another provider (Telus) and retain the prepaid Koodo balance with a new phone number? I was told by Telus that as soon as the number is removed from the account, the account is deactivated. If not, I can self serve give it a new number easily after Telus transfers the current number to the plan.
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Heide Mikkelsen

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Posted 3 years ago

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Dennis, Mobile Master

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Unfortunately you cant.

If you port your number you lose the account. If you change your number you lose the number. You cant port your number and keep the account at the same time

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