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I am having an issue with Koodo in regards to an unpaid account that I was unaware of. I had transferred ownership of an account and assumed it was all done. A year and a half later, collections i s calling for me a $19 over due account. I was never notified of it. They called twice according to their records, both calls to VM, and left no VM. They also sent a letter ONCE over a year and a half, which I did not receive.
Now they are telling me this $19 was generated before the transfer was done. It was for a few days of the billing cycle, of the account that got transferred. Apparently it stayed under the old account. Yet, when we transferred ownership, I was not informed of this. They transferred it and said it was all done.
What is the protocol for transferring an account? Should a balance left owing not transfer along with that account or be required to be paid BEFORE transfer is allowed?
Any insight would be appreciated! This overdue account will affect my credit report for seven years, which is why I am trying to fight it.