Transferring ownership; do you pay your balance owing or does it transfer along with the account?

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When transferring ownership of an account, does a bill get generated for what you owe as of that day? Is that balance then to be paid immediately before you can transfer? Or does this transfer over to the new account?

I am having an issue with Koodo in regards to an unpaid account that I was unaware of. I had transferred ownership of an account and assumed it was all done. A year and a half later, collections i s calling for me a $19 over due account. I was never notified of it. They called twice according to their records, both calls to VM, and left no VM. They also sent a letter ONCE over a year and a half, which I did not receive.
Now they are telling me this $19 was generated before the transfer was done. It was for a few days of the billing cycle, of the account that got transferred. Apparently it stayed under the old account. Yet, when we transferred ownership, I was not informed of this. They transferred it and said it was all done.

What is the protocol for transferring an account? Should a balance left owing not transfer along with that account or be required to be paid BEFORE transfer is allowed?

Any insight would be appreciated! This overdue account will affect my credit report for seven years, which is why I am trying to fight it.
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Susanna Westerkamp

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Posted 2 years ago

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Dennis, Mobile Master

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I thought everything got transferred to the new person.  The new person should have full responsibility of the past and future.  But apparently I would be wrong to assume that.  Let me reach out to our Koodo contact to get more answers
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Susanna Westerkamp

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Thank you!
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Dennis, Mobile Master

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Once the transfer of ownership is completed, all new charges will be under the responsibility of the new user. However, if there were additional data charges that incurred in that billing cycle BEFORE the transfer, those would be charged to the old user. Maybe there was a data or LD charge that was incurred before the Transfer was done?
Did you pay your last invoice?
The final invoice is always sent by mail
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Susanna Westerkamp

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They informed me that it was a charge for four days of the billing cycle, as ownership was transferred 4 days into the billing cycle.
So, they said the new account owner then received a new billing cycle and that I am responsible for those four days on his old one.
I was told at time of transfer that everything was done and the old account had nothing owing. I received nothing in the mail in regards to that account.
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Anna

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Hey Susanna! From what you are saying, it looks like the $19 charge was due to the last 4 days of usage that were unpaid. When there is a balance owing on a cancelled account, letters are sent to the address that is registered to the account to advise you so. Furthermore, the final invoice is also mailed to you. Is it possible that the address on file was not updated? If you'd like a second look, I would suggest you contact our payment department at 1-855-325-6636 and they will be able to tell you where those letters were sent, and on which date. 
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Susanna Westerkamp

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Thanks, I have. When I spoke to a supervisor in customer service, I was informed that they called me twice since last January and left no VM. They also said one letter was sent out in March, which I never received. The address it was sent to is correct. I am assuming it got lost in the mail. It just seems odd that they would only send one letter and not leave a voicemail, when calling. When I called the second time, I was told they ARE supposed to leave VMs. 

Is there a way to rectify this?
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tronpldemonde

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Hi Susanna I have had the same problem. Did it get rectified? I received a balance as well that I was not aware of from a collector, decimating my credit score for the next 7 years, all because a Koodo Customer Service agent told me not to worry, the balance will transfer to the new owner. This was not the case and I was left with a bill that I did not even know I had. Nobody notified me in ANY way. NOT EVEN the collections agency had an address or a phone number to reach me at, until I found out when I got rejected for multiple apartments even though before this, I had a fantastic score. Not even a goddamm late payment. How is it even possible that they can get away with this? I suggest going public with this abusive and neglectful practice by Koodo which treats not only our credit but our dignity as customers as evidently FRIVOLOUS
(Edited)
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Cameron Jones

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You need to contact them to discuss this and they can let you know what happened
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Melissa, Employee

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As Anna mentioned, the only way that you can discuss about this is contacting our customer service team.  We do not have access nor can provide any of your account information through the community since this is a public forum. Thank you 

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