transferring an account to koodo that is on seasonal hold on fido

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Hi. My father is with Fido right now, we put his account on seasonal hold because he went on a vacation for a month. now he's back, he want to transfer to Koodo. is it possible to transfer his number even if the account on fido is on seasonal hold or do we have to take off the seasonal hold first then transfer? Thank you.
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Posted 5 days ago

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Dinh, Mobile Master

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hi Ymir1220,
You might have to contact Fido and ask about it. You could try from Koodo side though. If it doesn't go through, you could always reactivate the fido number, and port. You would only be charged forĀ  1 day of service with Fido for doing so.