Transferred carriers last night. My number shows up when calling/texting others, but they can't call/text me

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I used to be with Petro-Canada Mobility. Last night ~8pm, I switched my Galaxy S5 to Koodo on the 35$/month plan. The employee at the desk told me it would take up to two hours for me to be able to receive calls and texts to my old number, and that I would get a text from Koodo to let me know when the number transfer was finalized.
I received the text last night, but I still am not receiving texts and calls. When I call my cellphone, it says that the number I am trying to join is not active, or something similar. When I use my cellphone to call somewhere, it is my old number that shows up, so it obviously at least partly transferred.
What does this mean and when will my phone be functional again?
Photo of Ioana

Ioana

  • 162 Points 100 badge 2x thumb
  • mildly frustrated

Posted 3 years ago

  • 1
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
Give it 48 hours.
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
Telus/Koodo employees are very uninformed about porting issues.  They also told me all kinds of stuff when I called *611.  They don't know jack at *611 and will do anything to get you to PORT NOW.  I guess they get a commission for the new account.

Your account hasn't transferred.  Calling your number probably still rings your old phone.  They just stick your new number for caller ID while it's getting transferred over.

Whatever you were told before, it takes 24-48 hours.

oh...  I'm rereading and see that you got a text.  maybe reread it.  does it say it's finished or started.  Did they send you a number to call if there were problems?

Koodo porting centre number is  1-844-232-7678   

I'd wait a day before calling, though.
Photo of Ioana

Ioana

  • 162 Points 100 badge 2x thumb
It just says "welcome. If you have questions about your new phone or your account go to our website. thanks for choosing koodo." nothing explicitly about the transfer. Alright, I'll keep that in mind. Thank you very much!
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
I usually refer to this as having a "ghost" phone, where your service is still in the process of being transferred. Calls may go through to your old phone but outgoing calls work from your new one.

If you provided your account # to the rep when you activated it should be done by now. In my 3 years of wireless sales experience I never encountered a port taking more than 24 hours. If it did, there was a problem with the port.

Maybe try removing the SIM from both devices, turn them off, put in the SIMs again, and power them on again. This will force a refresh. Perhaps it just got stuck.
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
Loana,

I would call Koodo to investigate your port
Photo of Ioana

Ioana

  • 162 Points 100 badge 2x thumb
I called, and they said that, since my previous carrier was basically a reseller, it would take roughly 24 hours to change providers. Pretty much exactly 24 hours since I switched in-store, I get a text from Koodo saying my porting is underway, and that they will update me on any new developments.
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
they're very frustrating on *611 when it comes to porting.  They always tell you it will take less at first than it will.  General rule is 48 hours.

You'll need to wait until tomorrow morning if you just got a messaging saying your porting is under way.  That's assuming everything goes well :)
Photo of Ioana

Ioana

  • 162 Points 100 badge 2x thumb
I got a call this morning at 11:30 am saying that the PIN I gave them for my old account was wrong (oops!). So they asked me for either the correct pin or the phone's IMEI. After I gave those, my phone was working by 1 pm, which is a very reasonable amount of time in my opinion. I'm really satisfied with the way they handled this. Thank you very much for your input! :)
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
That's great!  :)

This conversation is no longer open for comments or replies.