Transfering Numbers and Associated Fees.

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  • Updated 5 years ago
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A Koodo rep told me to give my 30 day cancellation notice with my previous service provider (Fido), and then to transfer my number at the end of that time. Unfortunately this resulted in me getting charged another 30 days on top as the transfer of numbers requires an active account.

Did I get bad information or am I the only one who got this extra fee?
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Haley Chu

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Posted 5 years ago

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Rocky Balboa

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Incorrect! Generally when you're taking your telephone # from 1 carrier to the other the initial provider suspends your service until the end of your billing cycle then closes out. If your services are cancelled from the initial provider you won't be able to port out your # until they reactivate it. All you would need is the account # from your initial provider and the store rep will input the port request at the point of activation.
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quasarito

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Have you ported your number to Koodo yet?

If so, then what most likely happened is that the day your number was ported occurred in the middle of your Fido billing cycle, so Fido billed you for the next billing cycle. However, since you canceled in the middle of the cycle, you will not need to pay for the whole cycle (30 days). Simply call Fido and ask what your remaining bill is (you'll be billed for a partial cycle for the days that you still had service with Fido). Pay that remaining bill and you will have settled your affairs with Fido.
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Haley Chu

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I gave FIdo my 30 day notice, as per the advice of the Koodo rep. Then transferred my number 3 days before that notice was up. I ended up paying for another month of Fido service I never used because of it.

Anyways, I hope Koodo takes note and makes sure all of their Reps know this for the future.

Thanks for the quick replies.
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Haley Chu

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I understand why I was billed now.

It's just a bit frustrating that I was billed for an extra month of service because of what a Koodo rep told me to do.
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Rocky Balboa

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Unfortinately, sometimes it's the luck of the draw. Just like everyday life for instance we as human beings are more knowledgable then others. But I am sorry for what was mentioned.....Iand what was advised. We hope you had a great experience on the community site for information :)
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Dennis, Mobile Master

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So why were you billed the extra month?
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Haley Chu

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In order to transfer a number it has to be from an active account. When I submitted my request to cancel my Fido service, my account was then considered to be deactivated. So, when I signed up for Koodo and transferred my number, Fido had to reactivate my account, then reapply the cancellation request, thus adding on another 30 days (as per Fido's required 30 day cancellation notice).

Ah well, lesson learnt.
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Dennis, Mobile Master

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An honest communication misunderstanding. If it bugs you enough, I think you have grounds to complain to Fido and have those charges waived hopefully
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Dennis, Mobile Master

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This is a Fido issue. I think your beef is with them. You gave them notice and they are charging you like you didnt give notice

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