Transfer of Responsibility Question

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

My phone is currently under my father's name, and I have neglected to change it for years. But I have recently moved to Alberta, and now I am paying HST on my phone bill even though I am no longer an Ontario resident. I think it's time to get it put into my name. Can I switch the phone into my name at a kiosk or koodo store to avoid the charge?
Photo of Julia Dixon

Julia Dixon

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,004 Points 100k badge 2x thumb
If it is an alberta number you can avoid the HST that way.

You can do a transfer of ownership for $25. You can both go to the kiosk or you can do it over the phone. Just call Koodo
Photo of Julia Dixon

Julia Dixon

  • 100 Points 100 badge 2x thumb
I changed my number to an Alberta number some time ago, but I am still being charged HST. My father still lives in Ontario, so the address on the account is an Ontario address. Is that why I am still getting the HST charge?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
The bill and taxes are fixed to the billing address not the phone number.
Photo of Dennis

Dennis, Mobile Master

  • 196,004 Points 100k badge 2x thumb
My billing address is Alberta and I have a Winnipeg number and I was told by customer service that I have to pay the PST because I have a Manitoba number.

Maybe both have to be changed
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
There is no point in going to a kiosk because all a rep will do is dial the call center for you and you guys have to talk to them. It can't actually be done at the store level. And seeing as Koodo kiosks are usually busy, then most likely instruct you to just call *611 from your phone.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
Koodo will run a credit check on you and if the credit check comes back good, they will process a transfer of ownership.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Apparently continues here: http://gsfn.us/t/33ceg
Photo of Julia Dixon

Julia Dixon

  • 100 Points 100 badge 2x thumb
I was honestly just looking to see if I could get out of paying the $25. Money is tight right now! But I will call in, bite it and pay it.

Might be able to get reimbursed for the HST I've paid since changing my number though if what Dennis said is true.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
I believe that you are still being charged because your account is an Ontario address under your father's name. Once the account is transferred to you in your Alberta address with an Alberta number you won't get charged for HST.

This conversation is no longer open for comments or replies.