Transfer credit balance to current account

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  • Updated 5 years ago
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I signed up for a Koodo account at the end of June. I was a Rogers customer at the time. I had my own phone so I was given a sim card and a new phone number. In July I brought my old phone number over to Koodo from Rogers. It now seems as though I have two separate Koodo accounts and that the original account has a credit balance. I would like to have this credit applied to my current account.
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David Phelan

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Posted 5 years ago

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Zaphod Beeblebrox

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Call Koodo to have this done. They would contact the account management team for them to transfer the credit balance assuming you are able to verify both accounts :)
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David Phelan

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I just don't want to be charged 25 dollars for calling them.
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Dennis, Mobile Master

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There is no charge for calling Koodo. Only when you are calling them for things that you can do on your own on self serve will there be a charge.

There should be no charge for this as you are unable to complete this on Self Serve. If there is a charge they would inform you and then you can ask how you would be able to do it via self serve to avoid the charge
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Zaphod Beeblebrox

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$25 for calling them? Who told you that?

http://koodomobile.com/en/on/contact....

There is a chart there for service fees under the Call Us section
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David Phelan

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Ok. It's good to know they don't charge for everything. Thanks for everyone's help and I will give them a call.

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