Transfer of Responsibility with Tab Balance

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Hi there. I have a specific situation I'm in. I have a phone number that someone I know would like to take over. I recently activated the line and there is a tab balance, plus I'm within the 90 days of activation. I have multiple lines with Koodo and in this case I'd only be transfering one out. I will keep at least one active to my name at all times so that the account doesn't close.

What I understand:

  • Tab balance can only be paid once the line has been active for at least 90 days
  • Tab balance gets pushed to the following bill
  • Transfer of responsibility one-time fee is $10 (I have no issue with this)
  • I will not be giving up the phone on this transfer and I shouldn't have to
  • The new account holder is in a different city, and if they want a new sim card, they can grab one at a kiosk and have the service switched over to the new sim card

What I would like to know:

  • Can I make sure that the balance gets charged to my account with the pro-rated service, not to the new account holder of that phone number?
  • The $10 fee gets charged to the new account, correct?
My biggest concern is that I absorb the tab, as I am keeping the phone. I want to make sure that I get billed for it, not the next account holder of that phone number.
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titaniumtux

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Posted 1 year ago

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Sophia, Mobile Master

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If the number gets ported out to that person, all remaining Koodo expenses will go to you, not the new account holder. 

If you are talking about splitting off the account to the new owner (if they want to keep the account together with the number), they will also take over all remaining costs.
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Allan, Mobile Master

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If they assured you that than obviously there is a mistake and you should contact them before its too late for them to make any changes. In this case, the sooner the better.
(Edited)
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titaniumtux

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W00t, my thread got revived!
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Jru Gordon

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Here's my question, why are you trusting ANYTHING CBV Collections tells you?  These are the same guys who called me to collect on a landline account I supposedly had with Cogeco, while in fact I have NEVER lived in a Cogeco territory, therefore I've NEVER had any dealings with Cogeco as it's impossible for that to happen.  But they insisted they had a Cogeco account with my name, address, cell phone number, and my SIN number on file.  When I got them to give me the address they had on file, the city matched where I live (which is NOT serviced by Cogeco), but the street address is not 1 where I've ever lived, as that address does not physically exist.  They also refused to tell me what the SIN number on file us (privacy rules?), but  they told me it started with 7, which mine does not. 

Never trust CBV

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titaniumtux

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Sounds like CBV Collections is out to lunch.
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Jru Gordon

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CBV Collections isn't a legitimate collections agency, they're just trying to scam people out of their money
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Dennis, Mobile Master

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if you want the tab balance charged to your account you need to pay off the tab while you are still the owner of that line.  Meaning you need to wait the 90 days
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titaniumtux

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To my original post, I realize that my best option is to port out to prepaid with any wireless carrier after the 90 days. I absorb the balance (which is expected), no clawbacks, and then I deliver the number to someone else on a sim card with no commitments. Once I put the number on prepaid, I change the user name from mine to theirs, and it's a done deal :D

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