Transfer of ownership cost?

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the koodo website says a transfer of ownership costs $10 but on the bottom of my ebill it says it costs $25. how much does it actually cost?

site:


bill:
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Bridgette Spillman

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Posted 2 weeks ago

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Timo Tuokkola, Mobile Master

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$10. It hasn't been $25 for a couple of years now.
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Bridgette Spillman

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they should change that on the bill so its not confusing
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David, Mobile Master

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Different pricing depending on involving a customer service rep. Those steps taken online have a lower cost than involving a staff person.
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Timo Tuokkola, Mobile Master

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A transfer of ownership can't be done without involving a staff person.
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Timo Tuokkola, Mobile Master

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...and this is what it shows on the website:

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