Transfer new monthly phone to prepaid and keep prepaid boosters

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My iPhone was just stolen. It was on prepaid. I got another iPhone, but I had to purchase it on monthly because it wasn't available as an unlocked phone. I want to switch it to prepaid again. I understand I will have to wait 3 months to do this. I have a new number. What is the best way to switch to prepaid and keep my prepaid balance and add on boosters? Do I have to pay the base plan amount on my prepaid stolen phone to keep my account active and be able to transfer my boosters after 3 months?
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Debbie Wall

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Posted 1 year ago

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BobTheElectrician

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If the value of your existing boosters is less than $20, just report the original phone as stolen and close the prepaid account if your number is not important to you. When you switch to prepaid, you will be setting up a new account entirely: the $20 SIM cost will be credited to your new account.

If the value of your existing boosters is more than $20 + a basic top-up ($15), buy a new prepaid SIM for $20 now and log it in your account. Your original SIM then becomes invalid for use. You will not get the $20 new activation credit.

You can allow your existing prepaid account to lapse for 89 days... everything remains intact from the date of your last payment. Then do a basic top up and you are good to "holiday" for another 89 days if need be.

When you do go back to prepaid, any cash balance and your new phone number can also be transferred from monthly to prepaid. Best to time any change at the very end of your monthly billing cycle. Unused minutes and data units are not transferable.
(Edited)
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Debbie Wall

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Thanks Bob, that is very helpful. Just a couple other things. Why do I need to do the new SIM card now rather than in 3 months when I am ready to use it! How do I prevent my base plan from renewing? I have a cash balance in my account.
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BobTheElectrician

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You won't get a ca$h refund for any balance currently in your account. Use whatever is there to purchase booster(s) to avoid your entire balance going to top ups. If there is not enough money in your account to cover a top up, then it will not automatically renew and you are on day one of the 89-day cycle.

Go into the second page of prepaid self-serve and you can manage automatic top ups there.

If you haven't reported the phone as stolen, activating a new SIM now will prevent the old one from being used to drain your account.

See this post for screen shots on managing top-ups:

https://community.koodomobile.com/koodo/topics/prepaid-account-how-to-increase-automatic-top-up
(Edited)
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Debbie Wall

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Thanks again, Bob. That all makes perfect sense now. I will follow your advice, sure appreciate your responses.