transaction not processed

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  • Question
  • Updated 10 months ago
i recently tried topping up my account using the linked bank account i have with my koodo account and i got a  notification  saying that the transaction wasnt processed. But I look at my bank account and it shows that I was charged for this. What do i do?
Photo of Christina Cherakee Rose Buddle

Posted 10 months ago

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Photo of David

David, Mobile Master

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Wait 24 hours an see if the bank has updated their record. When you make a payment such as this, your bank enters a preauthorization, in similar fashion as some gas stations, and hotels.
You, of course, need to sort things out so your bill gets paid as well!