As far as I know there is no dedicated team that traces phones like that. You should always enable find my phone app or hangouts app (along with many other 3rd party apps) to protect yourself. You should always use those!
I think the OP is talking tracking his phone while it is being repaired. However unless koodo repairs their phones, which is very unlikely, then it must cross a number hands and I doubt they are all connected.
@phil did you enter the # online? What did it say? Anything? Nothing?