topup voucher PIN not working

  • 2
  • Question
  • Updated 4 weeks ago
  • Answered
just bought from Sobeys.  Using the "RRN  111222333444" number on receipt, get this error: 

Voucher # 111222333444 could not be processed.  Please verify the Top-up PIN and try again.
Same problem trying over the phone.
Photo of Steve Rock

Steve Rock

  • 90 Points 75 badge 2x thumb

Posted 6 months ago

  • 2
Photo of David

David, Mobile Master

  • 89,430 Points 50k badge 2x thumb
How recently was the purchase made?  I have had problems with similar purchases not being registered on the system until some time has passed (for one purchase 24 hours). Might waiting a few hours make a difference?
Photo of Steve Rock

Steve Rock

  • 90 Points 75 badge 2x thumb
very recent (<2 hrs).  I'll try again later.  thanks
Photo of Tania Mattinas

Tania Mattinas

  • 130 Points 100 badge 2x thumb
im having troubles too, I bought the pin around 7pm it is now 12am, I have tried using on my prepaid acct too, wont work
Photo of David

David, Mobile Master

  • 89,024 Points 50k badge 2x thumb
BobThe Electrician has commented a number of times that top-ups occurring outside business hours sometimes (often) do not get applied until the following morning for some unknown reason. If you can, wait until after 9 tomorrow morning, and see what happens.
Photo of BobTheElectrician

BobTheElectrician

  • 62,178 Points 50k badge 2x thumb
Looks like there's a system problem here. Three people within a few hours with the same issue. Unfortunately, it's the weekend.