topping my Koodo cellphone

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  • Updated 4 years ago
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I keep getting a voicemail from Koodo. I believe it is about updating my cell phone.
I get the voicemail on my phone and a gal asks me to put in my password. I have done this 3 times. The gal keeps saying"Are you still there?" I answer "Yes" and she still keeps asking. I have searched everywhere on the Internet to find a phone number for Koodo to no avail. I do not have a credit card so I have to keep topping up my account.
Any suggestions at what I can do? Regards, Alice Taylor
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Alice Taylor

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Alice, you can just call *611 from your phone - please don't ever give your password or pin over the phone to anyone calling you... it might be a scam. You're best to call Koodo because as far as I know, they will never call you on prepaid :)
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Alice Taylor

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Thanks for your help. I should have known that I should not give out my password or pin. At 80 yrs, I think that I am in my second childhood and so far it is not going as well as the first.
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Sophia, Mobile Master

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Ooooohhh how lovely and you're still using the Internet and a cell phone. I admire you, Alice :)

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