topping up

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  • Question
  • Updated 3 years ago
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trying to top up but will not except the refill pin#
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Becky Smith

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Posted 3 years ago

  • 1
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Ahmad

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Call Koodo *611 from your Koodo phone and speak with a rep. Tell them that the top-up code isn't working. You won't be charged for the phone call since it's an issue you need a rep for
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Becky Smith

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that really doesn't help,I don't have any service fr. my home address.
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Becky Smith

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that really doesn't help,I don't have any service fr. my home address.
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John Lee

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Your prepaid phone is the only phone you have? There is no other phone you can use? Even a friends? You can always go to a Koodo Shop and get the Koodo Rep there to help you if you cannot call Customer Care.
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Becky Smith

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I have a land line,we do not have ANY reception here in Carleton,for a cell phone.I live 40 clicks fr. the nearest Koodo Rep (That is a half hour drive).The only reason I have this phone is if travelling for emergency or what ever.If I can't get this matter resolved I will not bother again with this phone.I have said before this is the WORST company,service ever.I had another phone through PC it was never like this..only reason I have this one is because I had someone else pick up a phone for me..not one I would have chosen.
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Khaleila

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Hey Becky,

Thanks for reaching out. Here on the community, we unfortunately don't have access to account information so as Ahmad said, you'll need to speak to a representative. They'll sort this out for you and get you back on track by simply dialing our tool free number which is1-866-995-6636 from your landline. Thank you.

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Becky Smith

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Thanks so much,no one would give me a number before.Not my first time having problem with this..

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