Topped up my plan a week late and now it's not working even though I've paid.

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  • Updated 6 months ago
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Anthony Beijes

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Posted 6 months ago

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Dinh, Mobile Master

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Hi, you might have to call Koodo and pay $35 re-connection fee for the account disconnected for non-payment.
(Edited)
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Chad Burr, Mobile Master

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There's no reconnection fee for prepaid. But you may have to go into self serve and choose a base plan again after you topped up. Make sure to reboot your phone too after.
(Edited)