Topped my prepaid plan yesterday and this morning it says my plan has expired and still have the balance in my account. What happened

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  • Updated 8 months ago
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topped up my prepaid plan yesterday and this morning it says my plan has expired, What happened still have my account balance
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Roger Golding

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Posted 8 months ago

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Camilo_A

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Hi there!

Is this balance enough to cover the cost of your Base Plan? 
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Sandra Miller

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I am having the exact same problem. I added money to account 4 days b4 it was due. Did you get yours resolved yet?
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Camilo_A

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Have never seen this before... if account balance is enough to cover Base Plan and still does not re-new, definitely you will have to contact Koodo to get this resolved. 
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Roger Golding

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yes it is
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Roger Golding

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how do you contact koodo the 611 number only tells me my plan has expired
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Camilo_A

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1-866-995-6636
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Roger Golding

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Thank You for all your help deeply appreciate it

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