Top up take from my bank account twice doesn't show on my Koodo account

  • 1
  • Question
  • Updated 3 years ago
  • Answered
How do I get my money back form Koodo when they say that the top up on my account didn't go through but the money was taken out of my bank account not just once but twice!?!?!?!?!!?!
Photo of Jenn Mcd

Jenn Mcd

  • 70 Points
  • pissed off

Posted 3 years ago

  • 1
Photo of David

David, Mobile Master

  • 89,014 Points 50k badge 2x thumb
Is it possible the Koodo account number was mis-entered or something similar? the simple transposition of a digit could be sending your payment to another person's account.

You should check your bank information,and self serve, to confirm the Koodo account you are sending money to, and then contact Koodo directly to make corrections.

This conversation is no longer open for comments or replies.