Top up problem

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  • Question
  • Updated 5 months ago
I just added 10$ / 100 top up to my account but now its showing that i still need another 5$ ? Why? I'm trying to add minutes not to renew my bsse plan which is still good gor another 28 days
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Khaled Ahmadi

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Posted 10 months ago

  • 1
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Mayumi, Mobile Master

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How did you add $10? From "Add Booster add-on"? or from "Top up" Tab?
What is your "Current Balance"?
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Erin Kenny

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I tried to add $55 ($25 for data, $30 for talk) and the damned thing charged me $110!!!

Any idea how to get my money back?
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Mayumi, Mobile Master

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Did you top up your account balance first?  or you picked up boosters and added funds? 
What base plan do you have?  
Does it show 2 x $25 for data and 2x $30 for talk now?
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hansoo kim

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Hi Erin Have you sold your problem? I have the same thing happened to me.
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Mayumi, Mobile Master

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Can you start a new post using this link?
https://community.koodomobile.com/koodo/topics/new

We need to know what is " the same thing happened to me".
What is your base plan?  What did you try to add and what message you got...etc?
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Khaled Ahmadi

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Add booster add on. Balance is 10$
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David, Mobile Master

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Wondering if you need to top up in excess one the value of your next base plan purchase to be able to buy boosters?  This might be to ensure the continuity of your plan.
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Khaled Ahmadi

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That wouldn't be right. My base plan is 15$ the 100 mins for 10 bucks is more than enough for my need and I'm not using the phone after august
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Sophia, Mobile Master

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Yes it's confusing Khaled, but what they mean there is that IF you wanted to top up, $5 is needed (in additional to the $10 you already topped up).

You can safely ignore that and use the funds to get your booster.

After that it will say that $15 is needed on Aug 19, but if you have no plans to keep prepaid, you can ignore that and just let it expire then.
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Khaled Ahmadi

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Thank you
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Khaled Ahmadi

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Mayumi, Mobile Master

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I have an  auto top up and my base plan is $15. I have $3 balance on my account and Amount due says $12.  It's saying that for renew your base plan.
But, if I go  "Add Booster add-on" > Pick a booster : $10 talk..., then pop up window ask me to add $7.  So, I guess you can ignore Amount due on "Overview" page.  

BTW, You currently has 13 min + 100 min on your account.  Do you need add more minutes at this time? Especially you mentioned -  100 mins for 10 bucks is more than enough for my need and I'm not using the phone after august.
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Khaled Ahmadi

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Thanks.