Top Up Notice

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  • Question
  • Updated 6 months ago
  • Answered
  • (Edited)
Received both a text message and email from koodo in regards to inactivity on phone/top up required.

On prepaid basic $15 month, which I pay each month.  Phone is working fine, I'm sending and receiving texts no problem.  Checked bank and payment went through for July.  Since everything seems to be OK, do I just ignore these messages from Koodo?

Anyone else getting these emails or texts?  
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Posted 2 years ago

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Sophia, Mobile Master

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Official Response
Hi everyone, just got back official word from Koodo :)

"Just confirmed it was a system issue...updates were done this weekend to the prepaid system and somehow certain customers got this SMS by error. Going forward this has been fixed, and we can reassure everyone that the message was sent in error."

Let's hope you won't get such a scare again!