Top up notice

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  • Question
  • Updated 3 years ago
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I received the following email message: Your Koodo Prepaid account has been inactive since December 3, 2015. But it’s not too late! If you top up before March 2, 2016, you’ll be able to keep your phone service, account balance and any remaining Booster® add-ons. ". I already am on a monthly automatic payment schedule. Why do I need to top up now. I am out of the country through 21 January so am not using my Koodo account until then. Can I disregard the email? Thank you
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Peter Cohen

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Posted 3 years ago

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Copy your message above directly to Koodo:

This board consists of users and has no access to any individual accounts.

Log into self-serve. If everything looks normal, you have nothing to worry about since you will have staked your claim by sending the email while your account is in order. If for some reason payments are not going thru, then that's another situation to be resolved. I have sometimes gone without touching my phone for over a month and a half while being out of Canada, and never received any such email warning and payments have gone thru like clockwork.

Even though autopay is active, the usual text warning to top up followed by a confirmation a few days later still happens as long as the phone is reachable.

It's a nuisance maybe, but much less of a hassle for Koodo if they didn't send it and service was cut off for those who forget to make their payment.
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Melissa, Employee

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Hey Peter! Were you able to get in touch with us to figure out what happened? You do not need to top up right away if you're back on Jan 21st. If you were on pre-authorized payments and kept the option on, it means that they payment did not go through. Can you check to see if maybe your credit card expired recently? Again, you can simply top up on Jan 21st when you're back to avoid paying for extra days that you will not use.  Keep us posted :)

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