Top up my prepaid phone

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  • Question
  • Updated 5 months ago
Usually use my computer to top up I will be doing it from my cell phone calling 611 do I have to have my password handy
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Tracey

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Posted 5 months ago

  • 1
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rikkster, Mobile Master

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Hello Tracey,

The system will ask you to enter a four-digit security pin number. If you've forgotten the pin number, wait to speak to a representative. They should be able to help you create a new security pin. There is no charge for this.
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Tracey

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Thank you is there a way to change my security pin in the prepaid self serve ? I saw to change password and security question but don't see the security pin
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Mayumi, Mobile Master

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I don't think you can change your security pin through self serve.
(You need to speak to them )
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Tracey

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Ok thanks I'll have to call then