Top up failed! (Pre paid) Help please

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  • Updated 10 months ago
My top up date was today but I didn't want the charges to come out of my Visa so I shut off auto top ups.
I instead used a top up voucher believing the plan would renew as per usual.

Now however, my service is suspended and Im told to top up to reactive it! Help?!?!
There is enough money in the account currently but no option to renew without a top up.
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Tara Nicole

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Posted 10 months ago

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rikkster, Mobile Master

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Whatever you do, do not add any more money. The system tends to be a little slower processing payment after business hours. The system will 'see' the funds later this morning and everything should be back to normal.