Top up Discount

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have a $35 base plan with automatic top ups that save me 10%, at the date for top up, does the whole $35 have to be in the account or just the amount after the 10% is deducted $32.50?
Photo of Sue Lyons

Sue Lyons

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Sue,

If you top up with $35 each month, you will receive $3.50 as credit added to your balance each month. After a while you can use this credit to get yourself a booster, or you can lower your auto payments to use up your balance that way.

The choice is yours :)

Edit: I do believe the full amount of $35 needs to be in your account because it is not seen as a discount, but more of a reward (if that makes sense). The 10% can be used as soon as the following month though. But I'm not entirely sure about that... so somebody please correct me if that is not the case.
Photo of Sue Lyons

Sue Lyons

  • 90 Points 75 badge 2x thumb
but, if I have a $4 balance and add $30, is that enough to top up a $35 plan as with the discount it would be $32.50, sorry to be a bother
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Truth is, I'm not sure Sue. I'll ask our liaison to see what they come up with, hang tight :)
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
We got the answer from our official source, Sue :)

"Since the customer has 10% off, having $31.50 ($35-10%) will be enough to get the base plan renewed."

Thanks for asking, I was very curious about this myself and learned something today!
Photo of Sue Lyons

Sue Lyons

  • 90 Points 75 badge 2x thumb
I must not have been clear. Because my phone was suspended and I had to change plans for the time being. I had a $4 balance, so I thought if I added $30, which is $34, and with the discount on my $35 plan it would be $31.50 it would enough to cover the plan that I had. Well not the case, I tried early in the day because I was afraid that might happen, my account was suspended so I had to take a cheaper option for now and use my long distance minutes. Is this what you thought I was meaning? thanks Sue
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Haha ooh sounds complicated. I suggest you call Koodo in your case (611) and see if they can do something for you manually, I don't really think there is a cut & dry solution for your unique issue :)
Photo of Jay N

Jay N

  • 486 Points 250 badge 2x thumb
For what it is worth, when I view my Transaction History on prepaidselfserve.koodomobile.com, I get billed the $15, then my charge card gets charged the $15, and only after that I get the $1.50 credit, so I'm not surprised you ended up with a hassle.
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
You would have to pay the $35 first. Then, you would get the $3.50 credit into your account. That credit is only good for boosters, not to pay your account.

This conversation is no longer open for comments or replies.