Took extra payment

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  • Question
  • Updated 7 months ago
Koodo took dbl payment, that's money for food, will they fix it? I have kids to feed.
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Crystal Daley-Lafrance

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Posted 7 months ago

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Allan, Mobile Master

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Did you accidentally pay twice? I would try contacting your bank first and see if they can cancel one of they payments.
Don't worry though, Koodo didn't take double payment per say. The extra money will just sit in the account until your next bill is ready.
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Mayumi, Mobile Master

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How Koodo took dbl payment?
Are you on the prepaid auto top up?  Is your transaction history showing dbl charge/withdrow on same day?