toll free call problem

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  • Updated 4 years ago
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Hello, I have a Samsung gallexy 3. Great phone except when i make a toll free call, about a min or so into the call i get dead silence. Simaler to if it had been muted. This lasts about 30 sec to a min. The other party can always hear me . important calls that are toll free are almost impossible. I have had the phone since Dec and it has done this from the beginning. Koodo is a good company but they have done nothing to fix this continuing to day its the phone lines. if so there should be a lot of people out there with the same problem...Thanks
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John Walsh

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Posted 4 years ago

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markberwick

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Does it so this for normal calls as well?
Also, are you using one of those cards that give you a better rate to other countries? Despite being "toll free", these cards are notorious for causing problems with calls and billing issues, at least in my experience. And this is regardless of which carrier you're on.

If the above two points don't apply to you, it may be the phone although I have my doubts about this but you never know. All of koodo phones come with a one year manufacturer warranty, do if there is an issue that is determined to fall under that then they may fix the phone or replace it for you. You'll have to call then and find out tho.
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John Walsh

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Thanks. I direct dial, no cards and only toll numbers like Revenue Canada, West Jet etc

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