TOLL-FREE numbers DO count as minutes on your phone

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  • Updated 11 months ago
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Toll-free #'s count as minutes on your phone. Remember that toll-free only means no long-distance charges, it has nothing to do with cell phone minutes. Toll-free numbers existed before cell phones.

KOODO, please ensure your customer service reps know what they're talking about. I have asked about toll-free numbers repeatedly, and I've gotten diff. answers each time. But, from the complaints and questions I've read, I'm sure the above answer is correct.
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Julie Weaver

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Posted 2 years ago

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Dennis, Mobile Master

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Yes the above answer is correct.

Are you speaking to reps on the phone or in the store?  If in the store which one is giving the misinformed answer?
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Melissa, Employee

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Hey Julie! You're right, toll-free numbers do take daytime miuntes and that information is in our help systems.  Was this a recent interaction? Over the phone or at the store? Keep us posted! - Melissa
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Daniel Trigiani

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FYI, if using your phone outside of the country, toll-free numbers are chargeable as roaming. Please refer to roaming for PPU rates or roaming packages.