To unlock a phone...

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  • Updated 2 months ago
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To unlock a phone...You would think they could set up a web page where we could enter our IMEI and get trhe unlock code. having to call in is ridiculous!
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Duncan Donutz

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  • used and abused. Thanks CRTC!

Posted 7 months ago

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  • 60 Points
I've been on hold for over an hour waiting to have mine unlocked too...FML
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Paul H Winkler

  • 70 Points
and if your phone's like mine, it can't be done.  I called Koodo, who sent me to Samsung.  Samsung sent me to a local outfit who will wipe my phone for $70 (if I have the original receipt from early 2016, which I don't)  Next I'm trying Google.   I don't have much hope of ever recovering this phone.
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Goran, Mobile Master

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Why can't your phone be unlocked? What do you mean by recovering ?
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David, Mobile Master

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Forgot his device PIN?
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You can now unlock your phone online through selfserve.

Samsung pin unlock can be done through findmymobile if you were signed in to your samsung account on the phone.
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Paul H Winkler

  • 70 Points
I think the problem was with Google, which is where it all started (I followed the advice on their web pages about testing computer/internet instructions to the phone.)  I had just changed my Google password, and the phone would not recognise the new password.  A few hours later I tried again and the phone unlocked.  It still took two days for some of my apps to be restored, however;  they came back on their own.
The whole thing makes no sense to me.  Last time I'll trust Google.
Thanks for your interest, folks!