to stop my plan

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
i call a week ago, to stop my koodo plan, to close my account.. cause i am leaving july 5, 2016.just wanna know if you did already my request? and one more thing i did openline to my phone in koodo, i payed for that how come i cannot use to put different sim on my phone to the philippines? please answer my questions.. tnx, my pnoe is iphone5 ,, phone number is my sisters number to contact XXXXXXXXXX.. cause by thhis time ialready in the philippines
Photo of ladylyn


  • 70 Points

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,688 Points 50k badge 2x thumb
If you called to cancel you service the date you chose to cancel is the date that it's done. You'll have a final bill as well.

Your phone needs to b unlocked if you got it from Koodo to use elsewhere. I suggest using eBay or whatever vendors are available in the Philippines. You should have unlocked it before you left. I'm not sure if it can still be unlocked since you ended your service. You can also use a VoIP service like Google Hangouts or Skype or any of the others to call the toll free number if you want to talk to a rep and doesn't have to go through your sister.
Photo of David

David, Mobile Master

  • 93,800 Points 50k badge 2x thumb
The iPhone 5 purchased in Canada (model A1428), may not work properly in the Philippines, as model A1429 is sold there, and uses different frequencies. See this link for more detail.
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi ladylin! We had to remove the number you entered in your question as personal information cannot be added in the Community. Thank you :) 

This conversation is no longer open for comments or replies.