to cancel some add ons

  • 2
  • Question
  • Updated 5 months ago
  • Answered
cancel ad ons
Photo of Katy Lines

Katy Lines

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 90,074 Points 50k badge 2x thumb
Do you want to cancel add-ons and don't know how to? Can you please elaborate?
Photo of Barry Walper

Barry Walper

  • 70 Points
what is the phone number to cancel an add-on
Photo of Allan

Allan, Mobile Master

  • 56,506 Points 50k badge 2x thumb
You can do it via selfserve!
Login to self serve, click view rate plan and than manage add ons.
(Edited)
Photo of Goran

Goran, Mobile Master

  • 90,074 Points 50k badge 2x thumb
Add-ons can be done in self-serve. You'll be charged 10 dollars if you ask a rep to do it unless it's an add-on that you cannot remove yourself. I don't believe that there are any left though that require a rep except for the monthly Us roaming packages I think. Let us know if there's a problem removing it and what it says.
Photo of Barry Walper

Barry Walper

  • 70 Points
I tried your suggestion & it seemed to work, even got an email from Koodo saying it was cancelled.  When I went to the Koodo kiosk in the mall they told me I had to cancel it by phone.Sometimes it's hard to get the correct info even from them.  Thanks for the info.  Now I'll just wait to make sure it's not on my next bill.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Go to self serve and remove the add-ons
Photo of Al Tomkins

Al Tomkins

  • 60 Points
tried self serve but can not remove add-ons
(Edited)
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Which add-on? Some are not managed through self-serve, and must be done by a CSR.
Photo of neefam

neefam

  • 60 Points
international roaming