This number is no longer available. Right. Help.

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  • Updated 4 years ago
  • Answered
My old number won't transfer to my new prepaid phone, it says "Yes, this number is eligible to move to Koodo Mobile." on the eligibility check, but when I go to the activation, "This number is no longer available."

What do?
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Felix T

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  • confused

Posted 4 years ago

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Jonathan I, Mobile Master

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So did you upgrade or are trying to swap your phone with another model and you want to use it? Or are you porting in from another provider?
(Edited)
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Felix T

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Porting from another provider, Virgin.
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Jonathan I, Mobile Master

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Is your Virgin account still active?
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Felix T

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Yep, I'm still receiving texts.
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Sophia, Mobile Master

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I think the easiest way is to activate your Koodo prepaid plan with a temporary number, Felix... just pick one that is available. Then you can port in your Virgin number afterwards in prepaid self service :)

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