This email address is being used for another account. Please use a different email address

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  • Question
  • Updated 4 years ago
  • Answered
I am trying to register on Koodo with my email address.

I used to be a customer in the past and just came back. So it seems like I have an account that already exist, however if I log in the profile is blank, i can change my email address, password, security question and then link accounts. If I try to link my account it is telling me '' Specified Object Already Exists ''. If I try to register, then it's telling me my email address is already used. Is there a way to register that email address ?

thanks
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Kevin

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Hmmm this sounds like you've been registered as the Account manager instead of the account owner. Call koodo and they can fix it really quickly. :)
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Kevin

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Are they charging me in this case ? Looks like there are charges for calling tem !?
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Daniel Kim, Mobile Master

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no, Don't worry about it since this is a technical issue there is no charge :D Just explain the problem nicely and they'll help you out!
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Kevin

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Ok thank you

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