They said to call 611 for any issues but I can't even do that on my phone!!

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I have an LG G4 and I can't even call 611 from my phone. It shows I can only make emergency calls. I tried signing into My Self-Serve but nothing is showing up there either. And to make it worse I am in Hawaii without a working cell phone!

Help please.
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J Harry

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Posted 1 year ago

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Robert, Mobile Master

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Hello J Harry,

You know you can call Koodo without a phone by dealing the toll-free number (1-866-995-6636) via Skype? Or contact them via FB (www.m.me/Koodo)
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Allan, Mobile Master

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If you can manage to get into self serve see if you have the free international voice and data roaming add-ons applied to your account. If you don't you can add them by following these steps:
https://community.koodomobile.com/koo...

Also try restarting your phone, and/or manually selecting a network if you can.
(Edited)
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Bernard, Official Rep

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Your account is in suspend mode due payments in arrears. If you still need help pls message us on Facebook and we can provide more info. 
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J Harry

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Thanks (:

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