they have charge me extra money

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  • Question
  • Updated 2 years ago
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I paid this morning my plan at the shop. When I activate my account you have charge me 20 extra dollars on my card even though I have put the PIN number you gave me to save this 20 dollars.   What should I do?
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Posted 2 years ago

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Robert, Mobile Master

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Could you explain a little bit more about the PIN that they gave you?
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Daniel, Employee

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Hi Ale! Are you a Prepaid customer? If you are, the $20 fee is for the sim card but you also get $20 of free airtime with that. If that is not the case for you, do you mind showing us a screenshot of the invoice that shows that $20. Thank you :)