they discontinued my flip phone and plan of $15 a month

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  • Updated 1 year ago
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they discontinued my flip phone and plan of $15 a mounth kicked me off and now $35 why can i not keep my old plan and just transfer
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dantheman

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Posted 1 year ago

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Dennis, Mobile Master

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What do you mean they kicked you off?

Are you an active customer with all your bills paid?
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dantheman

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Yes and I always carry a surplus
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Dennis, Mobile Master

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A surplus?  Are you on prepaid?
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dantheman

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I went to BestBuy and they sold me a sim card and put it in and  koodo send me new bill
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Dennis, Mobile Master

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So they sold you a sim card.  Did you ask to buy a sim card?

You know what, can you give us the full story?  It will be easier than me asking 1 question at a time.  What happened in detail?
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dantheman

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they email me a bill and i am always carrying a surplus on the bill
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Dennis, Mobile Master

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K.  Then why did you go to best buy for?????
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dantheman

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I took an iPhone in with my bill and ask what do I have to do to make it work because they were going the disconnect my flip phone and I would like to keep my number and account.the phone was unlock so they soud me a sim and put it in for me and it worked just fine the the bill just came in and for the first time $35
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Dennis, Mobile Master

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What does the bill say the $35 is for?  Are you looking at your full detailed ebill?
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dantheman

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not to sure what prepaid is I just send them $20 and I am always in the black
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Dennis, Mobile Master

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Have you logged into self serve and looked at your pdf ebill?
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Dennis, Mobile Master

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How do you send them $20?  how do you know you are in the black?
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Josie, Employee

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Hi dantheman, you're still on the Serving Size 50 plan.  Log into Self Serve to check out page 3 of your bill for details 
(Edited)

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