They didn't take last month's bill out of my account on time, and now I'm being charged for it. How do I fix it?

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I have my tab set up to automatically be taken out of my bank account. It's often a week or two late, sometimes deducting as late as the 9th, but I've never had a problem with it before. However, this time, it didn't take it out at all, and now it's charging me a late fee for last month and I have two bills to pay. How do I fix it? 
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gottvelmmm

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Posted 1 year ago

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gottvelmmm

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Also, is the nsf chq a late fee or something else? Because it's 25 dollars that I've never paid before. 
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Mayumi, Mobile Master

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"It's often a week or two late..."
 - They usually taking out your money before your due date if you set up pre-auto pay. 
If you have charged nsf from your bank, then Koodo couldn't receive payment from you. 
That explain why you have late charge and have 2 bills to pay.
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Laura Seymour

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Yes, I pay online banking.  I typed in what was on my check bottom.  The code for the bank was different online.  They didn't put the money through.  I went down to a branch of Koodo today to see if I could straighten this out.  The clerk had to make a long call to customer service.  She said it was set to go through on Nov. 3, but the bank code had changed.  THAT was wrong.  I believe it may be because the bank I'm with is reverting back to the original PARENT company. That might be it, but I DON'T want another instance of the money NOT coming out and ME being hit with a late fee.  I DIDN'T PAY LATE I shouldn't be hit with the fee.
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Laura Seymour

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What are all these points for BTW?!
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David, Mobile Master

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They just indicate your frequency of participation in the community.
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Laura Seymour

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I would have preferred that your response be about the problem rather than a passing question.
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Mayumi, Mobile Master

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@Laura
When is your billing date? I would make payment as soon as you received bill.
(Check your online banking settings again if your Koodo'account number is correctly set.)
Then you can check your self serve, say 5 days after you made payment, so, you can see updated balance on your account.
I would check bank statement too, to see if it made through.
This will make sure your payment is made on time and you don't need to worry about late fees.