there's a long distance charge in my bill

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  • Updated 1 year ago
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But I didn't make or receive any call to or from outside Canada. I only made a call to U.S. with an internet phone app and I have already paid for that. I was not supposed to be charged twice for this call, am I right?
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Henry Xiong

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  • confused

Posted 1 year ago

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Sophia, Mobile Master

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You can check self service - or your bill when you get it - where the LD charge came from. Could it be that the app dialled a number first in order to connect the call?
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Henry Xiong

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OK, now I know where the charge came from. It does not come from the call that I thought, but from another call I made - I thought that guy was using a Canadian number!
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Sophia, Mobile Master

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Great, glad you know what the culprit was :)