there is a mistake on my bill im suppose to be on the small tab and someone has switched it to medium

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  • Updated 2 years ago
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can someone look at my account its so frustrating, when I know I signed up for the small tab and now im being billed for the medium!! Also I paid $ for the phone so I could be on the small tab
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Grace Couto-Rudlin

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  • anxious

Posted 2 years ago

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Mathieu, Mobile Master

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Hi Grace,

How much money did you originally put on the tab?
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Dennis, Mobile Master

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What phone did you buy and how much did you pay upfront for it?
What does your receipt say?
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Ranjan, Official Rep

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Hi Grace - I see two lines on your account with different tab structures.
Your line ending in 62 is on Tab Medium and has been since you got your phone in April.
The line ending in 61 is on Tab Small and has been since you got that phone in August.

Hope that helps.