there is a generic error when i try to log in to my prepaid account and i tried everything but it still doesn't work

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  • Updated 3 years ago
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Sonvin Yim

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Posted 3 years ago

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Taylor Upshaw

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Are we trying to log in via the website or mobile app, Sonvin? Is the error saying invalid username or password?
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Mitchell Palmater

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Hi Sonvin, This is an known ongoing issue with the prepaid self-serve at the moment.
Please contact customer service for any essential services you require. 
This will be free of charge after you explain that you are having issues with the prepaid self-serve.

Take care



(hi taylor)
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Sonvin Yim

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I tried calling and I waited for a long time but they didn't answer. also I tried emailing but it says that there is an error
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Mitchell Palmater

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Repair is still ongoing.
unfortunately you will need to stay on the line until it puts you through.
Make sure you're calling within business hours. I don't know what time it is where you are.
But they are open until 9pm local.

Should be fixed pretty soon here .
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Sonvin Yim

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alright I will try again thanks

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