the sim i just purchased is too small for my phone, can i get an exchange if i go back to the retailer?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Photo of Demoy Wynter

Demoy Wynter

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
That would be up to the retailer, who did you get it from? Kiosk? Mobile Shop?
Photo of Demoy Wynter

Demoy Wynter

  • 90 Points 75 badge 2x thumb
Koodo kiosk. Activated it and everything before I realized it was the wrong size.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Yeah it shouldn't be an issue. Especially if it hasn't been activated. I usually ask customers which phone it is so I can give them the proper one.

EDIT: Ohh, that's different. See, it's best to make sure it's the right size before activating it! I think that would be up to the store manager since that would a burnt SIM but again I don't think you'll have any issues.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
My advice, call the Kiosk and explain what happened and ask if they will be kind enough to exchange.
Photo of Demoy Wynter

Demoy Wynter

  • 90 Points 75 badge 2x thumb
Thanks guys. I did explain to them and I got an adapter for free.

This conversation is no longer open for comments or replies.