The mystery of the missing minutes after a land-line port!

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  • Updated 5 years ago
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Hi, I ported in my land-line 5 days ago -thats it - made no other changes to my plan. Now online I have a problem: my 'plans and add ons' tab in my online summary is all wrong. For example, I used to have 150 anytime minutes (ex; 55 out 150 min used), now it says I have only 70 (ex; 22 out of 70 used). Can someone confirm that this is simply a silly thing the Koodo computer does, or is there something more sinister afoot?
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John Dryden

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Posted 5 years ago

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Marcus Fenix

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It's called proration. Because you did a phone number change and ported your number over. The airtime minutes of your rate plan are prorated onto the new number.
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John Dryden

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Thanks Marcus, Does this mean that the missing minutes will be returned the next billing period?
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Marcus Fenix

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When your next billing cycle starts, you will get the full amount of minutes for your plan.
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John Dryden

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Thank you. Mystery solved.

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