the data doesn't work on my phone

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  • Updated 6 years ago
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I have been charged as having a double promotion plan as i had set up to have, but have not been able to use any data. everytime i try on my phone, it says I am not on a plan with data. I am getting rather frustrated and have checked all the settings on my phone and they are set to be used with data.
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Cadence Moilliet

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Posted 6 years ago

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Zaphod Beeblebrox

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what kind of phone do you have?
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Paul Deschamps, Mobile Master

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Did you bring your own phone to Koodo?
Maybe your account was set up with a Data block?
Do you have a Blackberry?
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Why not call Koodo and get them to troubleshoot the problem? You might not have the proper plan for your phone. unlockeked blackberry
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Zaphod Beeblebrox

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that can work too. or we can help her here if she is unable to call. Just need to know the model of the phone.
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John Lee

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1. What phone do you have?

If you have a Blackberry, is your plan BB specific? You can check via Self Serve and see if there is a (BB) beside your plan's name. If it does not, then that is why data is not working on your phone. Blackberrys data needs to go through RIM's servers. Since the double promotion is over, I am not entirely sure if you can get the plan back (switch to to BB) since it has been expired but you can try calling Customer Service.

Now if it isn't a Blackberry, or you already have a BB Specific plan, then have you tried a battery pull? Turn off your device. Take out the battery and sim card for about 30 seconds - 1 minute, put it back, restart and see if it works.

Is data enabled on your device? Make sure you go to settings and turn on data.

If all fails, I recommend you call Customer Service or go to a Koodo kiosk for further information, or your phone may possibly be damaged.
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Tayeb A, Employee

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Hey Cadence,

Have you tried the what's suggested above? If you still need help, please give us a call at 1-866-995-6636 from a landline (Select the 6th Option for Tech Support). A rep will assist you with this. You'll find our operation hours below:

Monday – Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Keep us posted :)

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