the worst service ever!

  • 1
  • Question
  • Updated 9 months ago
I am leaving canada, so I call koodo from overseas to close my account, at that time, I specifically asked the agent the amount I need to paid to totally close my account, and I paid as what i told and then I also close my bank account in canada, and now, u incredible company tell me that there is still some pending payment, what's wrong with u! Not even able to train u employee to tell your customer the correct and exact number to be paid? ! Maybe u need to do better u job! used service in China, Italy and the koodo in Canada, and no doubt, u r the wrost!!!!! 
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Belle Jiang

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  • mad!

Posted 9 months ago

  • 1
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Allan, Mobile Master

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Bank payments can take 3-5 days to process. Did you wait that long or get a confirmation that the bill had been played before you closed everything?
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Dennis, Mobile Master

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I recommend contacting Koodo via private message on Facebook or Twitter.  They can help look into your amount owing, and how to resolve the remaining amount.  I hope they also take the feed back regarding the communication with your and when you closed your account